Join Fairmont Pacific Rim as a Royal Service Agent and provide exemplary guest service in beautiful Vancouver. Manage guest inquiries and enhance their experience through exceptional service delivery.

In your role as a Royal Service Agent, you will be the first point of contact for guests, addressing their requests and inquiries with professionalism. Your coordination across departments plays a vital role in fostering memorable guest interactions and maintaining high service standards at the hotel.

Key Responsibilities:
• Promptly answer all guest calls and requests
• Process wake-up calls and manage service orders
• Dispatch tasks efficiently to appropriate hotel teams
• Maintain transparent communication for follow-up on requests




• Address guest concerns with empathy and professionalism

Requirements:
• Experience in luxury customer service preferred
• Strong verbal skills with professional phone demeanor
• Ability to multitask and thrive under pressure
• Desire to enhance guest experiences with personalized service
• Willingness to work flexible hours, including weekends and holidays

Support Fairmont Pacific Rim in delivering luxury experiences that define hospitality in Vancouver.
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📌 Royal Service Agent in Vancouver (British Columbia)
🏢 Accor
📍 British Columbia