Area(s) of interest: Advisory services, Call centres

As a Senior Customer Service Representative on the Épargne Placements Quebec team in Quebec City, you will answer client questions about savings products and the website, promoting EPQ products and encouraging digital self‑sufficiency.

Responsibilities
Take calls from clients
Assist clients with savings products and services (such as savings accounts, RRSPs, TFSAs, or RRIPs)
Promote EPQ products
Encourage the use of the EPQ website
Manage a high volume of calls during peak periods

Schedule

The call centre is open Monday to Friday, 8:30 a.m. to 5:00 p.m. This is a full‑time position of 37.5 hours per week.

Team

Our team of 20 people values passion, collaboration, and knowledge sharing.

Training and Development

You will begin with on‑the‑job training, learn about our products and technologies, and receive ongoing coaching and a career development plan.

Requirements




High school diploma
Customer service and advisory experience
Ability to promote a product and service
Solid attention to detail and accuracy
Team spirit and the ability to adapt to frequent changes
Ability to handle a high volume of calls

Languages: French

Skills
Communication
Stress Management
Resiliency
Rigor
Self‑Sufficiency

Perks
Health and wellness program, including many options
Employee Share Ownership Plan
Employee and family assistance program
Preferential banking services
Involvement in community initiatives
Virtual sleep clinic

We welcome all candidates!

We provide accessibility measures throughout the recruitment process. If you require accommodations, please let us know during our initial conversations.

📌 Senior Customer Service Representative Quebec City
🏢 Banque Nationale du Canada
📍 Quebec City