Senior Casualty Claims Adjuster

This position can be based in either our Burnaby or Edmonton office.

The Senior Casulaty claims adjuster is primarily responsible for handling minor to complex casualty claims, including residential and commercial liability, bodily injury and property damage losses, auto bodily injury, and products-completed operations hazards.

The role involves providing excellent customer service throughout the process, including proper investigation of the loss, evaluation of coverage, negotiation of the claim, and its ultimate settlement within the parameters of the policy wording, while adhering to the standards and guidelines set forth in the Claims Manual.

The adjuster will also provide direction to independent adjusters and lawyers, as required, throughout the claims process.

Main Responsibilities
Determine coverage, and investigate, negotiate, and settle claims
Maintain timely and effective communication with insureds, third parties, adjusters, and legal counsel to ensure fair and equitable settlements
Communicate clearly and concisely with all involved parties
Participate in mediations, hearings, and trials (occasional travel may be required)




Stay current on relevant case law and coverage trends
Maintain regular communication and information sharing across departments as it relates to risk

Qualifications and Experience
Minimum of 5 years of experience in a similar role
Solid analytical and intuitive thinking skills
Excellent verbal and written communication skills
Robust time management, prioritization, organizational, and planning skills
Proven problem-solving abilities; self-motivated and able to work independently while collaborating in a team environment
Good working knowledge of the legal and arbitration systems
Solid understanding of anatomy and physiology
CIP designation or equivalent is considered an asset
Knowledge of Alberta Auto and Accident Benefits regulations is an asset

What do we offer?
Optimum Group is a wholly owned Canadian Company with international operations
Flexible hours
Hybrid work model (3 days in office)
Optimum has offices that are centrally located close to transit
Competitive compensation package
Valuable work-life balance, emphasis on creating staff engagement with monthly staff activities

📌 Senior Casualty Claims Adjuster Burnaby
🏢 Optimum General Insurance
📍 Burnaby