About CAA Club Group
At CAA Club Group, we are passionate about keeping our Members safe – whether they are on the road, at home, or travelling abroad. As a trusted Member‑based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such as road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support one another while cultivating a great working environment to deliver on what is best for our Members. CAA Travel is a member of the CAA Club Group of Companies.

Who We Are
Are you ready to join an award‑winning, purpose‑driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience. We offer the following:

Benefits

Work‑life harmony with access to an award‑winning holistic wellness program

Continuous learning through our robust corporate curriculum and education reimbursement program

Incredible rewards, travel incentives, and product and service discounts

Pay‑for‑performance and best‑in‑class recognition programs

Competitive benefits that include a defined contribution plan, personal spending account, and more

Position Details
What You Will Do

Handle day to day GDS activities, including schedule changes, ticket exchanges, and queues

Monitor and log travel fraud alerts and TST alerts and share information with Associate Support Team

Track and manage finance related items

Validate response accuracy for Travel and Travel Insurance bots and flag discrepancies

Support digital travel enhancement initiatives through data collection,



status tracking, and reporting

Provide customer outreach offering additional products and services

Track customer issues related to online Travel and Travel Insurance

Support and respond to online customer inquiries (webmail, LiveChat)

Support liaison activities with other LOB’s to improve systems and processes

Prepare summary materials for Leadership

Identify process gaps and recommend improvements to increase efficiency and accuracy

Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

Minimum 1-3 years of experience in a similar role

Post‑secondary degree or diploma, Travel and Tourism preferred or equivalent combination of education and experience

TICO certified

Strong customer service, attention to detail and analytical skills

Solid knowledge of internal systems and processes across LOBs and Channels is an asset

Please note that we may use AI tools to help us through the recruitment process.

Please note internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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📌 GDS and Web Support Specialist (Ontario)
🏢 CAA Club Group
📍 Ontario