Join the City of Toronto as an Operations Support Analyst 2, focusing on system troubleshooting and ITIL processes. This role is located in North York with full time, temporary engagement for 12 months.

Your responsibilities include overseeing IT system effectiveness and availability. In the IT Division Data Centre team, you will respond to user needs, ensure security, and monitor both physical and operational conditions. Your expertise in ITIL and customer service will play a crucial role in maintaining technology efficiency. Key Responsibilities:
Ensure effectiveness and reliability of IT services
Respond to user requests and troubleshoot issues
Evaluate user impacts during emergency shutdowns
Monitor the physical workplace of the Data Centre
Prepare reports on service interruptions and trends Requirements:
Education in Computer Science or similar field
Experience in a Call Centre and customer-focused roles
Familiarity with ServiceNow, NetBackup, and ITIL
Robust communication skills for technical problem-solving
Valid Driver's Licence and reliable transportation Leverage your technical expertise and customer service skills in this impactful role.

📌 It Operations Support Analyst 2 Needed Toronto
🏢 City of Toronto
📍 Toronto