About the Role

This role is the first point of contact for our personal lines clients, supporting them with their home, auto, and hobby farm policies. You will work directly with clients by phone and email, handling renewals, policy changes, and the day-to-day service that keeps their coverage accurate and up to date.

Key Responsibilities
Review upcoming renewals for coverage discrepancies and premium increases
Process policy change requests
Respond to daily client inquiries by phone and email, including sending pink slips and policy documents
Process client payments
Remarket policies

Qualifications & Skills
Level 1 General Insurance License (required)
Minimum one year of experience preferred
Robust written and verbal communication skills and comfort working directly with clients by phone and email
Strong attention to detail and organizational abilities
Ability to work in a cooperative team environment
Excellent time management and organizational skills
Proficiency with Microsoft Office
Professional, dependable, and confidentiality-minded

Pay: $42,000.00-$60,000.00 per year

Benefits
Extended health care
In office gym
On-site parking
Paid time off

Work Location: In person

📌 Personal Line Customer Service Representative Airdrie
🏢 Acera Insurance Airdrie
📍 Airdrie