Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.
Front Desk Agent
First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Starting Rate of Pay:
$21.30 per hour. We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $25.90 per hour.
What You Will Be Doing
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Maintain accurate records of daily transactions, including cash handling - currency exchange and balancing a float
Serve as a sales agent promoting and up-selling hotel services
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for prospects to enhance a guest’s stay through up-selling
Qualifications
Ability to work well under pressure in a quick paced environment
Ability to work cohesively with fellow colleagues as part of a team
Prior experience working with Opera or a related system
Previous front desk experience is required, previous customer service experience is an asset
Service focused personality is essential
Job Perks & Advantages
Subsidized staff accommodation provided
Complimentary meal in our staff cafeteria per shift
Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
Hotel leisure benefits including Golf/Ski passes
Visa Requirements
To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.