Drive innovation in CCaaS solutions at Accenture Song. This pivotal role focuses on leading transformative initiatives and engaging with technology to enhance client offerings. As a CCaaS Delivery Lead, you will shape the future of customer service technology and ensure alignment with business goals.

Your responsibilities include managing end-to-end delivery, enhancing CCaaS platforms, and communicating progress to stakeholders. With over 10 years of experience, you'll leverage strategic leadership to influence project outcomes. Key Responsibilities:

- Lead delivery lifecycle for complex CCaaS solutions
- Foster solid relationships with senior management
- Manage platform migration and rollout strategy
- Collaborate with technology partners on CCaaS designs
- Oversee Agile planning and resource management

Requirements:

- 10+ years in Cloud Contact Center platforms
- 7+ years in project management and stakeholder engagement
- 5+ years implementing AI chatbots and digital roadmaps
- Proficient in English for diverse stakeholder interaction
- Experience with both Agile and Waterfall SDLCs

Elevate customer experience through your expertise in CCaaS transformation at Accenture Song.

📌 Lead CCaaS Transformation at Accenture (Vancouver)
🏢 Accenture
📍 Vancouver