Summary of Duties
Sunnybrook Health Sciences Centre has an exciting prospect for a PAA in Outpatient Care as a member of the team in the Peter Cipriano Centre for Seniors Health. This position is patient facing and provides administrative supports to clinical team across the Cipriano Centre.

Provide PAA support across the Cipriano Centre

Coordination of all administrative and clerical activities within the department

Respond to incoming phone calls and monitor department email box, direct inquiries to appropriate personnel/area, greeting patients on arrival

Support patient care- registration and updating of patient information, scheduling appointments, reminder phone calls, chart preparation, processing orders and ordering tests, arranging follow ups, filing/scanning documents, documenting patient communication in EMR, processing community pharmacy refill requests, post visit exam room restock, and work with task manager system

Manage no shows and cancellation list

Supporting patients/caregivers to complete surveys and/or documents

Supporting Interprofessional team with staff schedule and government forms for patient

Tracking stats across the services

Ordering supplies and restocking unit

Assisting with projects, arranging meetings, and taking meeting minutes

Payroll duties as required





Be a role model for exemplary senior friendly care and promote senior friendly care principles

Other administrative duties as required

Qualifications/Skills

Completion of Medical Office Administration program or the equivalent combination of education and experience

Two years of Administrative/Business experience required, in a health care setting preferred

Experience with VHS, QuadraMed, Sunnycare, BMS, Outlook, MS Office, Dimensions and Zoom

Strong attention to detail, excellent verbal and written communication skills

Outstanding interpersonal and customer service skills

Proven ability to respond effectively in a stressful situations

Excellent problem solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff

Effective time management skills and ability to multitask is essential

Demonstrated Patient-Focused Care/Customer Service behavior

Advanced organizational skills and ability to prioritize in a fast- paced environment

Excellent interpersonal skills and demonstrated understanding and ability to work in an inter-professional team

Keyboarding at 40 net w.p.m minute

Demonstrated satisfactory attendance and punctuality required

Enjoys working with the senior patient population

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📌 Patient Administrative Associate - Cipriano Centre - Regular Full-Time - 2026-17947 (Ontario)
🏢 Sunnybrook Health Sciences Centre
📍 Ontario