Bilingual (French/ English)

This role supports Cencora's patient and provider support and pharma commercialization services in Canada, marketed through our Innomar Strategies business.

Responsibilities

Referral coordination (clinical trials or lab testing services projects) which includes data entry, collaboration with nursing, BAM, scheduling to booking of appointment, ensuring nurse training & supplies in place to conduct the service(s), follow up post appointment completion with healthcare providers and customers.

Training which includes recipient of training and delivery of training to nurses or other stakeholders on specific clinical trial protocols/lab testing procedures through telephone consultations and/or web‑based meetings/training sessions within their geographical area or across Canada.

Clinical Trials coordination between client/manufacturer/principle investigator sites and all Innomar stakeholders involved in delivering Innomar services for that clinical trial project, including study nurse approvals, nurse travel proposals, study supplies/equipment, visit scheduling/confirmations, provision of visit data to all relevant parties, receiving and tracking PI orders/documents, and forwarding to relevant nurse.

Track, report and elevate issues to appropriate team members and managers for both clinical trials & lab collection services.

Act as a resource providing remote clinical guidance to all Field Nurses regarding clinical trial standard operating procedures, protocols, best practices, and real‑time patient care delivery with a focus on Good Clinical Practices and trial protocol adherence.

Lab testing coordination between client, manufacturer, patient support programs and all Innomar stakeholders involved in delivering Innomar services for that lab testing project, providing remote nurse lab test guidance and ensuring all lab information is updated and available to Field Nurses.





Post‑services reporting and billing activities related to the services in close collaboration with the Senior Manager, accounting/BI.

Adherence to the general company processes.

In addition, the Caseworker may also be assigned other duties and tasks as required from time to time.

Education

Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two‑year associate degree program or an equivalent combination of experience and education.

Work Experience

A minimum of one year experience in customer service.

Comfortable client‑facing with physicians, research coordinators, nurses, Clinical Research Organizations, and laboratory managers.

Experience with clinical trials and/or laboratory experience or medical field roles such as medical secretary, LPN/RPN, trial coordinator, PV experience, or work with pharma.

Ability to multitask.

Strong attention to detail.

Strong problem‑solving skills.

Experience in the medical and pharmaceutical field is an asset.

Working knowledge of Word, Excel, and Outlook.

Skills and Knowledge

Advanced knowledge in the medical/pharmaceutical industry.

Working knowledge of clinical trials and/or laboratory services.

Strong business and financial acumen.

Strong analytical and mathematical skills.

Ability to communicate effectively both orally and in writing.

Effective interpersonal and leadership skills.

Effective organizational skills with strong attention to detail.

Consistent ability to meet deadlines.





Excellent problem‑solving skills; ability to resolve issues effectively and efficiently.

Excellent presentation skills.

Knowledge of Microsoft Word, Excel, PowerPoint and other Office programs.

What Cencora Offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose daily. In addition to traditional offerings such as medical, dental, and vision care, we offer a comprehensive suite of benefits focused on the physical, emotional, financial, and social aspects of wellness. This includes support for working families, backup dependent care, adoption assistance, infertility coverage, family‑building support, behavioral health solutions, paid parental leave, and paid caregiver leave. We also provide training programs, professional development resources, mentorship, employee resource groups, volunteer activities, and more.

Equal Employment Opportunity
Cencora is committed to providing equal employment prospect without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by law. Harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora provides reasonable accommodations to individuals with disabilities during the employment process. If you wish to request an accommodation, please call (phone hidden) or email [email protected].

Accessibility Policy
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during recruitment, assessment, hiring processes, and during employment.

Affiliated Companies: Innomar Strategies

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📌 Caseworker – Nursing & Clinics - Bilingual - French (Quebec City)
🏢 Cencora
📍 Quebec City