Job Category: Housing Services
Requisition Number: BILIN001916
Posted : July 14, 2026
Full-Time
On-site
Rate : $26.98 CAD per hour
Locations Showing 1 location
Description Overview
The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.
This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.
Vacancy Status: This job posting is for an existing vacancy. The full time hours for this position are Tuesday-Saturday, 11am-7pm.
*Please note this position's start date will be in September*
What do we offer?
At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.
Our competitive wage and benefit package include:
Free YMCA gym membership;
Discounted Y program fees (including health & fitness programs, child care, and camps);
Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
Health and Dental Insurance;
Long-term Disability and Life Insurance;
Access to our Canadian YMCA Retirement Fund pension plan;
Up to 25 vacation days per year including two float days, and one birthday vacation;
Maternity leave benefits for up to 18 months.
*Some benefits may vary based on employment terms
What do you offer?
The Housing Support Office operates 24 hours per day, seven days per week, and provides programs and services for those with Affordable / Social Housing needs. Over 2000 individuals take part in programs including Supportive Housing, Family Shelter, and Transitional Housing for youth and women, counseling, and referral.



The Case Manager role serves women, men and families.
Some of the tasks of this position include:
Providing general information to individuals and agencies regarding eligibility for housing in the Y’s Housing Services.
Scheduling and conducting interviews with housing applicants.
Developing and maintaining individual goal plans with assigned clients.
Providing case management, counselling support, crisis intervention, and referrals for clients.
Providing life and social skills workshops.
Maintaining standards for reporting and operating procedures.
Reporting statistical data.
Ensuring client confidentiality and that all files and records are secure.
Building and maintaining relationships with relevant agencies.
Maintaining the workplace to ensure a safe and clean environment.
What qualifications and abilities are we looking for?
At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.
The successful candidate will have the following:
Education
Post-secondary education or equivalent in a related field
Language
Fluent in English and French, oral and written
Other languages are an asset
Experience, Skills and Abilities
Minimum 2 years of experience in social services, preferably with youth
Minimum 1 year of experience in the housing field preferred
Knowledge and sensitivity in dealing with individuals with homelessness, addiction, and mental health
Knowledge of community resources relevant to youth
Training in suicide intervention and non-violent crisis intervention preferred
Proficiency with Microsoft Office Suite
Proven facilitation skills for workshops and information sessions
Additional Requirements:
Applicants must have a current Standard First Aid and CPR "C" certification.
Applicants must already have a valid permit to work in Canada.
A Police Record check, not more than 6 months old is required. Police Records checks are reviewed on an individual basis and the offense(s)



- if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position.
Semi-annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.
Core Competencies:
Excellence : Identifies and implements improvements that enhance work quality.
Compassion : Involves warmth and supportive communication. Fosters understanding and collaboration, leading to a positive work environment.
Dignity : Involves respecting every individual’s worth, promoting fairness and valuing perspectives. It encourages a culture of integrity, mutual respect, and empowerment.
Accountability : Manages tasks, projects, and processes effectively.
Inclusion : Demonstrates self-awareness and commitment to IDEA, ethics, and well-being.
About diversity and inclusiveness at the Y:
Inclusivenessis a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+.
YMCA of the National Capital Region is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, the YMCA will endeavour to provide accommodation to people with disabilities in the recruitment process upon request. If you are selected for an interview and require accommodation due to a disability during the recruitment process, please email [email protected] upon scheduling your interview.
Statement on Use of Artificial Intelligence in Employment Decisions:
At the YMCA, we are committed to maintaining a fair and equitable hiring process. We do not use artificial intelligence (AI) to screen, assess, or select applicants for any positions of employment. All employment decisions are made by our dedicated People and Culture team, ensuring that each candidate is evaluated on an individual basis with the utmost consideration for their unique qualifications and experiences.
The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.

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📌 Bilingual Housing Case Manager (Tuesday-Saturday 11am-7pm) (Quebec City)
🏢 YMCA of the National Capital Region
📍 Quebec City