The Client Care Coordinator facilitates a seamless, exceptional client journey for aftercare inquiries and services with a focus on workshop operations, logistics, and performance. This role is based in our Cambridge, Canada office.

Job responsibilities
Repair & Aftercare Operations

Streamline communication and logistics across workshops, stores, and clients.

Oversee receiving, tracking, label creation, and order dispatching.

Liaise with shipping providers for optimal service.

Verify incoming goods against documents; inspect products to validate total repair requirements.

Handle replacements, upgrades, and “beyond repair” cases.

Support spare parts inventory management and distribution.

Perform simple repairs to assist with the Technician’s queue.

Client Services and Stores Support

Partner with Client Services and Store teams to ensure a smooth client journey and satisfaction.

Manage high volumes of aftercare and repair inquiries.

Estimate quotes and delivery timelines for repairs and spare parts.

Handle workshop-related client complaints; offer creative solutions and timely resolution.

Conduct post-repair detractor calls.





Data Management & Administration

Maintain accurate and complete records in RMS, CEGID, and Salesforce; reconcile RMS discrepancies.

Process order invoicing, payments, tax calculation, and reminders.

Manage quotation modifications, approvals, and reminders.

Follow communication procedures, guidelines, and policies.

Profile

3+ years of experience Supply Chain, Operations, or Customer Service in a rapid-paced luxury retail environment.

Strong analytical, organizational, and communication skills.

Exceptional verbal and written communication skills, strong phone contact handling, and active listening.

Track record of exceeding quotas.

Familiarity with CRM practices; client centric approach with solid commercial awareness.

Ability to adapt to different personalities, demonstrating excellent interpersonal skills.

Self-motivated team player with a resourceful, practical, and agile problem-solving mindset.

Adept in multi-tasking, prioritizing, and managing time effectively.

High school degree required.

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📌 Client Care Coordinator (Temporary), Cambridge (Ontario)
🏢 LVMH Group
📍 Ontario