We are conducting walk-in interviews on:

Aug 11, 2026, Tuesday, 01:00 PM

Wyndham Garden Medicine Hat Conference Center

954 7 St SW, Medicine Hat, AB T1A 7R7

Overview

We are seeking a friendly, skilled Hotel Front Desk Clerk to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a welcoming attitude, and the ability to handle multiple guest requests efficiently.

Multilingual or bilingual abilities are highly valued to assist our diverse clientele and enhance guest experience.

Duties
Greet guests warmly upon arrival and assist with check-in and check-out procedures
Manage multi-line phone systems to handle reservations, inquiries, and guest requests
Provide accurate information about hotel amenities, local attractions, and services
Handle guest complaints or concerns promptly and professionally to ensure satisfaction
Maintain guest records accurately using hotel management software




Coordinate with housekeeping and maintenance staff to ensure guest rooms are prepared and issues are resolved swiftly
Process payments, issue receipts, and manage billing inquiries
Assist with administrative tasks such as scheduling reservations and updating guest information
Uphold high standards of phone etiquette, guest service, and professionalism at all times

Requirements
Previous experience in front desk operations or hospitality preferred; hotel experience is a plus
Robust customer service skills with a friendly, approachable demeanor
Excellent communication skills; bilingual or multilingual abilities are highly desirable
Proficiency in multi-line phone systems and basic computer applications
Knowledge of hotel policies, procedures, and hospitality standards
Ability to remain calm under pressure and handle multiple tasks efficiently
Professional appearance and positive attitude essential for representing the hotel brand
Flexibility to work various shifts including evenings, weekends, or holidays as needed

Pay: $15.00 per hour

Perks
On-site parking

Work Location: In person

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