JOB SUMMARY
Crew members work in assigned areas (or stations) either preparing food in the kitchen and/or serving customers at the front counter through the ordering process. Crew member job duties include but not limited to cooking food, preparing other menu items and ingredients, operating a cash register, running the drive-thru, cleaning the restaurant, and completing other assigned tasks.

ESSENTIAL FUNCTIONS

Perform food production duties or serve customers at the cash register following standard operating procedures.

Ensure operations excellence by adhering to the systems and standards of the store.

Maintain a clean and organized workstation and ensures a clean guest area.

Assist in the delivery and monitoring of quality products by checking product shelf-life, product temperature, equipment assembly and temperature setting.

Operate equipment following standard procedures, assists in some preventive maintenance and repairs in the work area to ensure continuity and efficiency of use.

Understand, follow and practice adherence to company policies, workplace safety standards, First In-First Out (FIFO) stock rotation, follows and promotes Food Safety practices, cleanliness and sanitation and good housekeeping practices.

Report workplace problems and concerns (i.e. damaged or spoiled food items) to the supervisor on duty. Takes instructions and follows identified interim, preventive and contingent actions set by the store management team.

Assist in the proper receiving, handling, storage and preparation of food and packaging materials.

Abide and follows all rules and regulations as set forth in the Employee Handbook

NON-ESSENTIAL FUNCTIONS

Experienced and/or task certified crew members may also train or support training of new-hire crew members i.e., IFC (task certification) documentation





Assist the store management team in some restaurant operations related duties as necessary i.e., wastage recording, inventory of stocks, recording of temperature readings

JOB SPECIFICATIONS

Education, Training, Experience

Minimum of two years high school education

1 year of crew member experience in a similar industry

Bona Fide Occupational Qualifications (Required Training, License and Certification)

Food Safety training from an ANSI approved food safety training provider (as required by Federal, State, County or City Laws and Food Code Regulations)

Food Handler Certification or equivalent

Essential Competencies: Knowledge, Skills, Abilities

Food Safety Knowledge

Food Production Knowledge

Customer Service

Equipment Operation

Safety in Workplace Knowledge
Effective Communication

Essential Traits

Effective Communication

Takes Initiative

Persistent

Wants Challenge

Analytical

Enlists Cooperation

Numerical

Behavioral Attributes

Customer Focus

Excellence

Teamwork

Humility to Listen and Learn

Honesty and Integrity

Spirit of Family and Fun

Respect for Individual

Frugality

Physical and Environmental Elements

Physical Effort/Requirements: While performing the duties of this job, the employee will:

Stand/walk for the majority of their scheduled work shift

Lift, reach, pull, push, grasp and use hands frequently





Bend and/or squat frequently

Climb, stoop and/or kneel rarely

Lift up to 50 pounds occasionally

Need to see well enough to read POS screens, equipment displays, labels, job aids and instruction materials.

Need to speak and hear well enough to receive instructions and communicate with co-workers and customers.

Required to work irregular hours, varying work shifts schedules

Work Environment: While performing the duties of this job, the employee is regularly exposed to:

Production equipment

Hot and cold temperatures and a wet work area.

Wet and slippery floors.

Cleaning chemicals

Moderate noise level in work workplace.

Tensions and pressures may arise in meeting deadlines and goals

This job description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities and qualifications required of employees assigned to this job. The duties, responsibilities may differ from the job description, and that the other duties as assigned, may be part of the job.

If the position requires a college/university degree, it must have been issued by an educational institution accredited by the United States Department of Education. Any degree issued by educational institution outside the United States must include documentation validating the equivalency of the degree to the same degree in the United States to be considered acceptable for this company’s purposes.

Reasonable accommodation for people with disabilities may be requested by calling the hiring location.

This company is an Equal Opportunity Employer.

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📌 Store Crew (Ontario)
🏢 Jollibee-Toronto-Wilson-Station-
📍 Ontario