Prospect is one of Alberta’s most resourceful and successful not‑for‑profits. We have an exciting new job prospect within our Calgary employment support programs that will collaborate with our employer partners to connect clients to sustainable careers.

What will you do?
Workshops

Plan and coordinate the delivery and implementation of the content of workshop and ArtRecruit modules for group-based workshops on pre‑employment topics and adjust and revise materials based on trends

Facilitate workshops based on defined schedules and demand

Assist in maintaining an online digital and social media presence

Analyze success and areas of opportunity for content delivery

Train other staff on delivery of workshops

Assess and document learners’ progress and provide feedback

Able to organize and manage a classroom to make learning fun, easy and meaningful for learners online and in person

Demonstrate patience and understanding

Work with other departments, such as Marketing & Communications on branding and consistency of content

Provide career coaching for clients; assist clients in analyzing and synthesizing career exploration information

Provide support for in‑person job clubs as required

Resource Coordination

Maintain and update client records within the internal database, including detailed notes on client engagement, bootcamp registration and attendance, as well as logging all interactions

Provide recommendations on next steps for the client, inform the Service Coordinator, and other team members of the recommendation

Conduct regular research to become a subject matter expert

Work collaboratively with Service Coordinators, other Facilitators, and Career Advisors; communicate current information to applicable team members on client trends and make recommendations for continued services based on client engagement and needs

Maintain database of career development tools, websites, and related materials

Maintain knowledge of community resources and complementary organizations with the ability to direct/refer clients to appropriate sources of information pertaining to basic needs, mental health, employment standards, etc.





Act as central point of contact and subject matter expert for clients, support networks, referral sources, and internal team members

General

Diligently work to ensure thorough understanding of all Prospect’s programs

Develop measurement system(s) for the program to assess service delivery and contract requirements

Maintain client information in files, records, stats, and reports

Monitor client goals and completion of action or service plans; communicate with other staff as necessary

Support Employment Resource Centre coverage as required

Comply with company policies/procedures, provincial, privacy and other job‑related legislation

Champion Prospect’s goals, vision, mission and brand pillars

What does it take to do this job?

Some post‑secondary education in career advising or other equivalent program, 3+ years’ experience in a similar role that is directly related to career development (equivalent combination of education and professional experience will be considered); preference given to those with experience in Adult Learning and Facilitation

3+ years’ of pre‑employment and essential skill development expertise including:

Resume and cover letter development

Interviewing skills including knowing the various techniques used, and the ability to prep clients

Intermediate proficiency with Microsoft Office products (Word, Excel, PowerPoint) and presentation software; advanced proficiency with internet, online, and social media platforms

Exceptional oral communication, teamwork, and interpersonal skills including the ability to build relationships, engage, counsel, motivate, coach, and collaborate with a variety of internal and external stakeholders

Knowledge of, and experience using, career exploration tools and websites,



with the ability to assist clients in synthesizing and analyzing information to develop realistic action plans and job targets

Experience accessing local labour market information and tools

Exposure to various legislation such as: OH&S;, Human Rights, and Employment Standards, with exposure to corporate human resources best practices

Elevated written communication and content development experience (creation of workshop/seminar materials, tailoring written communication to various audiences, formatting written materials, having branding awareness, and applying appropriate email etiquette)

Experience leading/facilitating different formats of meetings, workshops and presentations to various audiences of internal and external stakeholders

Highly effective interpersonal and organizational skills

Commitment to continuous learning and growth.

Experience working with a variety of demographics and disabilities

Have an awareness of other cultures and their own

Excellent communication and coaching skills with the ability to gather information and work with clients

Evidence of creativity and flexibility

Shows respect, patience, and understanding to all learners

A non‑judgmental, respectful and empathetic approach to a variety of issues faced by our adult students

Exposure to diversity and inclusion specific to disabilities is an asset

Experience in a retail, hospitality or food service industry will be an asset

All employees must pass a background check

This position is currently a hybrid position and employees must be flexible to work from the office as well as from a home base

If you require an accommodation in order to participate in the application or selection process, please contact the HR/Recruitment department at [email protected].

Prospect will consult with all applicants who request accommodation during the process to ensure that the accommodation provided takes into account any individual accessibility needs. Any information received relating to accommodation will be addressed confidentially.

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📌 Facilitator (Alberta)
🏢 Prospect Human Services
📍 Alberta