Step into a rewarding career as a Customer Service Agent with Serco Canada, supporting applicants in Ontario through the driver examination process. This role involves document assessment and exceptional customer service delivery.

You will evaluate eligibility, assist with various licensing classes, and maintain client information confidentiality as part of your essential duties. Candidates must have solid judgment, bilingual capabilities in French and English, and a robust background in customer service to excel.

Key Responsibilities:
• Assess driver licence eligibility and documentation validity
• Provide support for all classes of driver's licences
• Conduct vision screenings and administer required tests
• Schedule and manage road tests appropriately
• Ensure compliance with operational standards

Requirements:
• Successful completion of the Customer Service Agent training
• GED or high school diploma essential
• Valid Ontario Class G driver’s licence required
• Bilingual in French and English needed
• Minimum 2 years of demonstrated customer service experience

Leverage your customer-focused skills to enhance driver examination services at Serco Canada.
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📌 Driver Examination Services Agent Role (Ontario)
🏢 Serco
📍 Ontario