Full Time Richmond Hill, ON, CA

4 days ago Requisition ID: 1109

PAG Direct is looking for 3 Service Appointment Coordinators / Business Development Representatives - Service to join our growing team at Thornhill Hyundai!

The Service Appointment Coordinator team plays a critical role in growing the business at PAG Direct.

We are looking for enthusiastic, driven, and passionate individuals to join a fast-paced, high performing team to join our growing Business Development Center.

Come join our team of automotive specialists!

Competitive wage and competitive bonus structure; contingent on experience

Employee Assistance Program

Learning opportunities to help you grow and support your professional development

Opportunity for growth within the organization

Proactive and knowledgeable management

Handling of all inbound and outbound communication from customers inquiries through phone, email and text providing the highest degree of customer service experience.

Coordination of customers appointments to fit both the needs of the customers as well as the needs of the dealership.

Data Management – Accurately review and enter all customers’ appointments, inquiries and/or concerns into the dealership’s software ecosystem.

Create and maintain relationships with customers to increase revenues for the services and parts departments.

Pre-sale of certain dealership services in which additional compensation will be provided.

Hitting goals and objectives as set by Management Team.

Robust communicate skills and be receptive to new ideas.

Being a team player and working well with others to achieve objectives.





Contribute ideas to our product development or processes.

Dependability not only to the team, but to our customers.

Flexibility in working hours.

Positive attitude and highly energetic with the eagerness to push the normal.

Experience

1-2 years of service experience with a proven track record – show us what you’ve accomplished

At least 2 years’ experience in either an outbound call centre, telemarketing, or working with software and/or digital solutions

Experience working in automotive industry, specifically service and parts processes, systems & internal operations is an asset

Ability to prioritize and quickly respond to customer requests

Excellent and persuasive communication skills, both oral and written

Timely follow-through, consistency and a getting things done attitude

Farsi, Hindu, Cantonese/Mandarin, Russian would be an asset

Work Schedule
This is an in-office role and you will be required to work 5 days a week out of our Thornhill Hyundai dealership (7200 Yonge Street) for all scheduled shifts.

There are currently 3 shifts available. Please indicate the order of your shift preference when you apply.

Shift #1:

Monday to Friday: 7:30AM to 4:30PM

Shift #2:

Monday to Thursday: 12PM to 9PM

Sunday: 8AM to 4PM

Shift #3:

Tuesday to Friday: 9AM to 6PM

Saturday: 8AM to 4PM

Compensation

$36,000 to $65,000 annually

Upon request, PAG Direct will provide reasonable accommodation for persons with disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

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📌 Service Appointment Coordinator (BDR - Service) (Ontario)
🏢 PAG Direct
📍 Ontario