Job Details
Work Location: Barrie, Ontario, Canada

Hours: 15

Line Of Business: Personal & Commercial Banking

Pay Details: $22.00 - $28.33 CAD

Job Description
As a Customer Experience Associate you will perform a broad range of customer service transactions and provide information and advice on services, products, and solutions to customers, ensuring a positive customer experience.

In This Role, You Will:

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Assist the team by respecting coworkers,



staying dedicated, and keeping everyone up-to-date on the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements

High School diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset

Strong administration, organizational, planning and time management skills to work in a fast-paced environment

Hands‑on knowledge of using MS Office (Word, Excel, and Outlook) and the internet

A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities

A agile communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Benefits
Our Total Rewards package includes a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Language Requirement (Quebec Only)
Sans Objet

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📌 Customer Experience Associate - Future Opportunities (Ontario)
🏢 TD
📍 Ontario