Make a difference in guest experiences as a Guest Service Agent. Use your knack for customer service and attention to detail to create memorable interactions for every guest.

In this role, you will greet and assist guests during check-in and check-out processes, responding to their needs with a creative flair. You'll leverage solid communication skills to address concerns proactively and work collaboratively with other departments. Together, you will craft personalized experiences that leave a lasting impression.

Key Responsibilities:
• Conduct guest check-ins and check-outs efficiently
• Respond to guest inquiries and requests with care
• Resolve guest issues with a focus on satisfaction
• Work with departments to improve service experiences
• Ensure operations run smoothly for arrivals and departures

Requirements:
• A diploma in Hospitality is an asset
• Exceptional communication skills
• Driven by a genuine customer service ethic
• Ability to stay composed under pressure
• Experience with OPERA PMS is preferred

Use your skills to create unforgettable stays for every guest and bring your unique customer service approach to our team.
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📌 Engaging Guest Services Representative (Quebec City)
🏢 Germain Hôtels
📍 Quebec City