Shape patient care at Joseph Brant Hospital as a Full time Patient Experience Specialist in Burlington, Ontario. This role is pivotal in managing and resolving patient concerns with empathy and skill. As a vital member of the Patient Experience Office, you will report to the Director of Quality, Strategy, and Patient Experience.

Your responsibilities will include facilitating effective communication between patients, staff, and physicians, while actively managing risk and implementing patient feedback systems for continuous improvement. Collaboration with the Quality team will be essential to enhance patient satisfaction. Key Responsibilities:
Provide exceptional service to patients and families
Assist in resolving patient concerns and complaints




Monitor and address risk situations proactively
Collaborate with multidisciplinary teams for resolutions
Support patient experience surveys and data utilization Requirements:
Degree in public service or health-related field
At least five years of relevant experience
Excellent mediation and conflict resolution skills
Familiarity with healthcare systems and legislation
Ability to maintain objectivity and professionalism Drive patient-centered care and operational excellence at Joseph Brant Hospital by utilizing your expertise in patient experience management.

📌 Full Time Patient Experience Specialist Role Burlington
🏢 Joseph Brant Hospital u0026 Foundation
📍 Burlington