Join Loop in Toronto as a Customer Support Associate focusing on collections. Help clients navigate overdue accounts while providing top-tier assistance when needed.

This role blends customer support (30%) with managing collections (70%), offering a unique chance to engage with business owners directly. Your responsibilities will involve negotiating repayment plans and ensuring customer satisfaction across all interactions. A robust emphasis on empathy and problem-solving is essential for success in this dynamic role.

Key Responsibilities:
• Proactively manage overdue customer accounts
• Communicate with customers to negotiate payments
• Analyze account histories to strategize recovery




• Document all communications and agreements meticulously
• Address customer inquiries across multiple support channels

Requirements:
• 1-3 years in collections or customer service
• Excellent communication and organizational skills
• Ability to juggle multiple priorities
• Experience with CRM tools is advantageous
• Fluency in English; conversational French is a plus

Your expertise will play a vital role in enriching customer experiences while contributing to the health of Loop's financial portfolio.
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📌 Join Loop as a Customer Support Associate (Ontario)
🏢 Loop Financial
📍 Ontario