Position Overview
The Enterprise brand of Enterprise Mobility is offering a Customer Assistance Representative Senior (CAR Sr) role. The CAR Sr will deliver high-level customer service to internal and external customers, primarily face‑to‑face, supporting branch and rental operations. The role includes administrative support, customer service, and acting as a rental back‑up in a large home city or airport location.

Location
Charlottetown Airport – 250 Maple Hills Avenue, Charlottetown, PE C1C 1N2

Schedule & Compensation
Seasonal full‑time position until 31 October 2026. 40 hours per week, including evenings and weekends. Base pay $17.00 per hour plus performance‑based incentive.

Key Responsibilities

Take incoming calls (reservations, rate quotes, general questions) and provide information and resolution to customers, other branches, insurance companies, dealerships, repair shops and vendors.

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.

Meet and greet customers in a friendly and timely manner.

Provide directions and general assistance.

Assess the condition of rental vehicles upon return.

Process returns, check‑ins and exit kiosk transactions.

Effectively market the company while picking up or dropping off customers and assisting as needed.





Understand and communicate rental terms and conditions, vehicle features and other services.

Sell optional protection products, upgrades, fuel options and other additional equipment.

Notify management of any known vehicle problems and required maintenance.

Clean vehicle interior and exterior by hand or using washing equipment when needed.

Perform various administrative and basic accounting functions such as research and billing support, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.

Perform miscellaneous and backup duties as assigned.

Qualifications

High school diploma or above required; some college preferred.

Minimum of 1 year of customer service or sales experience in retail, guest services or administrative support.

Valid Class 5 Canadian driver’s licence with no more than two moving violations and/or at‑fault accidents in the past three years.

No drug or alcohol related conviction on driving record in the past five years.

Authorized to work in Canada and not requiring sponsorship now or in the future.

Must be able to work full‑time until 31 October 2026, including evenings and weekends (except for religious observation).

Minimum age 18 years.

Equal Opportunity Statement
Equal Chance Employer / Disability / Veterans.

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📌 Customer Service Representative - Charlottetown Airport (Prince Edward Island)
🏢 Enterprise Mobility
📍 Prince Edward Island