Job Overview

We are looking for a friendly, reliable, and customer-focused Guest Service Agent to join our Front Office team. This is a full-time position requiring flexibility to work morning (AM) and afternoon/evening (PM) shifts, including weekends and holidays as needed. As the first point of contact for our guests, you will play a key role in creating a welcoming atmosphere and delivering exceptional customer service throughout every guest's stay.

Responsibilities
Welcome guests with a warm and professional attitude.
Perform guest check-ins and check-outs efficiently and accurately.
Answer phone calls and respond to guest inquiries.
Process reservations and room requests.
Handle guest concerns promptly and professionally to ensure guest satisfaction.
Process payments and maintain accurate guest accounts.
Coordinate with Housekeeping and Maintenance to ensure guest rooms are ready and meet quality standards.
Maintain a clean, organized, and professional front desk area.
Follow hotel policies and brand standards at all times.

Qualifications




Previous hotel front desk or customer service experience is an asset but not required.
Excellent communication and interpersonal skills.
Solid organizational and multitasking abilities.
Ability to remain calm and professional in a quick-paced setting.
Basic computer skills; experience with hotel property management systems is an asset.
Must be legally eligible to work in Canada.

Schedule Full-time hours Must be available to work both AM and PM shifts. Weekend and holiday availability is required.

What We Offer

Competitive hourly wage. Training and development opportunities. Supportive and team-oriented work workplace. Employee hotel discounts and other company benefits (where applicable). If you are passionate about hospitality and enjoy creating memorable guest experiences, we would love to hear from you. Apply today and become part of our team!

Pay: $21.00-$22.00 per hour

Benefits
Company events
Employee assistance program
Extended health care
Flexible schedule
Life insurance
Paid time off

Work Location: In person

📌 Front Desk Agent Surrey
🏢 Homewood Suites by Hilton Surrey
📍 Surrey