Join ABB in Saint-Jean-sur-Richelieu, Quebec as a Customer Service Supervisor in a hybrid role dedicated to enhancing customer engagement. Drive team accountability and service efficiency in this pivotal position. As a Customer Service Supervisor, you will empower your team by providing guidance and ensuring adherence to service level objectives.

Your responsibilities include managing performance reviews, overseeing issue resolution, and collaborating with various departments to optimize customer service processes. This role is key in developing robust relationships and ensuring client satisfaction. Key Responsibilities:
Supervise daily service operations and team performance
Implement training to meet identified needs




Address escalated customer issues promptly
Champion cross-department communication and partnerships
Maintain accurate employee schedules and manage absences Requirements:
Bachelor’s degree in Business Administration or relevant experience
At least five years in B2B and manufacturing settings
Bilingual in French and English
Proven leadership, analytical, and customer service skills
Knowledge of Microsoft Office, Salesforce, and SAP is an asset Contribute to ABB’s vibrant customer service culture and drive team success.

📌 Customer Service Supervisor With Abb Sainte Brigide D'iberville (Sainte-Brigide-d'Iberville)
🏢 BlackBerry
📍 Sainte-Brigide-d'Iberville