Primary Objectives of the Role
Customer & Vendor Support: Handle inquiries from customers and vendors via phone, email, and in person. Maintain a skilled and positive approach, provide updates throughout processes, and resolve issues promptly to ensure smooth account and claim management.
Invoice, Payment & Claims Processing: Accurately enter invoices, post payments, create repair and towing invoices, and maintain up-to-date financial and administrative records. Receive payments from customers, insurers, and third parties.
Scheduling & Coordination: Book appraisal, repair, rental, and sublet appointments; confirm drivability and towing needs; coordinate with head office and external partners for documentation and payment processing
Document & System Management: Maintain organized digital and physical filing systems, update management systems with dates and notes, scan and post invoices, and track calls per claim.
Vehicle & Courtesy Car Handling: Check in courtesy cars, record mileage and condition, and manage warranty parts for corrosion claims.
Insurance & Claims Administration: Explain insurance processes, verify deductibles, prepare claim paperwork,



update insurers on repair status, and manage estimating systems, assignments, and supplements.
Customer Experience & Compliance: Ensure explicit communication through preferred channels, manage customer touchpoints, facilitate CSI reviews, and maintain compliance with WHMIS and PIPEDA standards.
General Office Support: Assist with office administration, labor flagging, cost management, and other duties as required, including maintaining a clean and organized workspace.

Requirements

Qualifications, Experience and other requirements:
3 to 5 Years of experience in customer service, accounts payable and receivables is an asset.
3 to 5 years of experience, automotive parts experience is preferred
Working Knowledge of the ARMS system, Mitchell and Reynolds, Collision Link and Progi Parts to source value pricing or any other inventory Management system will be an asset.
Valid Driver’s license

Perks
Dental care
Extended health care
Life insurance
Paid time off

📌 Customer Service Representative Orangeville
🏢 CSN Collision
📍 Orangeville