Localisation et Rémunération Lieu de travail : Terrace, Colombie-Britannique, Canada. Horaires : 37,5 heures/semaine. Salaire de base : 45700 à 61000CAD par an.
Description du poste Au sein de TD Canada Trust, vous serez le premier point de contact pour les clients, leur offrant des conseils personnalisés et les guidant vers les solutions appropriées tout en assurant une expérience client positive.
Responsabilités Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking
Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Participate in the timely and accurate completion of business processes and procedures
Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
Help build a positive and equitable work environment by promoting team effectiveness,



participating in personal performance development and sharing industry knowledge to achieve common objectives
Qualifications High School diploma and/or 1+ years of relevant experience
Investment Funds Canada (IFC) or equivalent – within 90 days of start date
Post‑secondary or undergraduate degree (in related field) preferred
Proficiency in using MS Office (Word, Excel, and Outlook), branch software and internet
Knowledge of banking solutions and processes to advise customers
A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time‑management skills
A agile, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities
A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner
Engagement envers l’égalité des chances TD s’engage à fournir un environnement de travail inclusif. Toutes les candidatures sont examinées sans distinction basée sur la race, la couleur, la religion, le sexe, l’orientation sexuelle, l’identité de genre, l’origine nationale, le handicap, l’âge ou tout autre critère protégé par la loi.

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📌 Personal Banking Associate (British Columbia)
🏢 TD Bank
📍 British Columbia