Job Type: Part-Time (Permanent)

Starting Wages: $18.66 / hour (GSR) & $26.58 / hour (GSS)

The Gateway to Your Future
You love working with guests and a top‑notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you.

Key Responsibilities

Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.

Manage employee performance through training, coaching, evaluation and mentoring.

Ensure that proper safety, hygiene, and sanitation practices are followed.

A relationship‑builder who encourages open communication and collaboration.

Ensure that quality and standards meet expectations on a day‑to‑day basis.

Handle complaints, room issues, and conflicts graciously.

Customer service skills that exceed guest expectations.

What You Bring

Minimum two years of experience in the guest services and/or hospitality industry.

Ability to direct and supervise staff.

A relationship‑builder who encourages open communication and collaboration.

Time‑management savvy and expert multitasker who thrives in the service industry.

Ability to manage issues and empower a team to excel.

Strategic thinker who has an eye for detail and a capacity to see the big picture.

Benefit from working flexible hours, evenings, and weekends.

Efficient multitasker who thrives in a fast‑paced environment.





Can benefit from working flexible hours, evenings, and weekends.

Ability to seamlessly handle complaints, room issues and conflicts.

Excellent customer service skills, including the ability to be friendly, efficient, polite and patient.

The ability to obtain a Category 1 Gaming License from the AGCO.

Smart Serve Certification.

Benefits

Full benefits package for full‑time employees

Retirement savings plan

Exciting, supportive and fun work environment

Family and friends discounts on travel, tech, food, beverage, and fitness

Development and training opportunities

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 30+ locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment.

Gateway is a proud equal prospect employer and dedicates itself to Respect, Integrity, Team‑Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier‑free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.

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📌 Dual Guest Services Supervisor (Ontario)
🏢 Gateway Casinos & Entertainment
📍 Ontario