Case Manager, Survivors of Violence (SOV)

Details
Temporary Full-Time until March 31, 2027 – 35 hours per week

Job Description
The Survivors of Violence (SOV) Case Manager will be working as part of a multi‑agency team within the Richmond WorkBC Catchment operated by S.U.C.C.E.S.S. to connect job seekers with progressive employment, training opportunities and holistic supports. The successful candidate will be delivering case management services for a range of clients in Richmond, representing the mission and values of the YWCA, including survivors of violence, newcomer women, vulnerable women, and single parents.

Responsibilities

Maintain an organized and current client caseload, including managing follow‑up

Assess client needs and develop an individualized action plan to meet goals

Proficient and effective use of the Integrated Case Management system (ICM). Training provided for ICM and WorkBC model.

Administer Client Needs Assessments, and Disability Related Employment Needs Assessments

Connect Clients to employment programming and community resources

Identify the Client’s need for more extensive or formal assessments (i.e. vocational, psychological assessments, functional capacity evaluations, neuro‑psychological vocational assessments, and audiological reports).

Assist Clients in accessing interventions such as Short‑Term Certificate Training, Essential Skills Training, Occupational Skills Training, Short Duration Training, Self‑Employment Orientation, Self‑Employment Short‑Term Training, Wage Subsidies, Job Creation Programs, Job Search Supports, Job Supports, Disability Supports and any other applicable WorkBC funding they may be eligible for





Support Client in completing Skills Training packages to connect with education/training

Report on client progress and milestones through the ICM

Ensure file consistency and documentation

Connect clients with internal workshop schedule

Ensure safety plan and basic needs are in place and work with clients to refer to counseling, community resources and any other appropriate referrals as appropriate

Assist clients to participate in the Single Parents Employment Initiative where eligible

Understand and follow all policies and procedures related to WorkBC Case Management and stay current with updates and changes in policy

Qualifications

Passion for working with women and providing holistic supports

Knowledge of community resources

Case Management and/or employment counselling experience is an asset

Relevant post‑secondary degree or diploma or a combination of relevant education and experience

Able to work independently and as part of a team

Good communication and case note writing skills

Understanding and capability to make realistic job matches to benefit clients

Skills with all Microsoft applications (i.e. Word, Outlook, PowerPoint, Excel, MS Teams)

Able to show initiative, flexibility and demonstrate a positive attitude towards change and work

CCDP Certification is considered an asset

A valid,



explicit criminal record check (including working with vulnerable populations) is required

Experience working with women, particularly survivors of violence

Trauma‑informed knowledge and understanding of its impacts on employment

Administering assessment tools

Experience working in performance‑based employment programming

Job Development experience as an asset

Additional languages are an asset

Benefits

Receive 12% in lieu of time off and benefits

Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members

A workplace that prioritizes employee health, safety and well‑being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion

Free staff membership to our Health & Fitness Centre

Discounts at our Hotel Willo

Priority in YWCA Child Care centres

Pay Rate: $35.89 per hour

Equal Employment Opportunity
We are committed to increasing representation and equity across our organization. We strongly encourage applications from women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities and others from marginalized communities. We’re also focused on creating leadership opportunities for Indigenous, Black, and gender‑diverse individuals. Accessibility is a priority for us. If you need any accommodations to apply or have questions about the process, please reach out. We make hiring decisions based on qualifications, transferable skills, lived experience and organizational needs.

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📌 Case Manager, Survivors of Violence (SOV) (British Columbia)
🏢 YWCA BC
📍 British Columbia