Description
Posting Deadline: Please submit your application by 11:59 PM PST, July 23, 2026

Position Type: Permanent

Together, Let’s Do Great Things!

We're a financial services co‑operative with an expansive reach on Vancouver Island, the Gulf and Discovery islands and North Central BC. Joining us is your chance to work, and do good, locally. We are looking for a Member Service Representative , so if you’re passionate about improving people’s financial health and have experience with sales and service, we’d like to hear from you.

What’s the role?

As a Member Service Representative , under direct supervision you will process a variety of financial and non‑financial transactions for members within the guidelines established. Coastal Community Credit Union strives “to be the leaders in building relationships that improve financial health, enrich people’s lives and build healthier communities” and it is your responsibility as a Member Service Representative to be the primary point of contact for members and carry the vision statement forward in order to build, maintain, attract and expand the member’s relationship with the credit union.

Your duties will include:

Accurately process a variety of transactions to meet the needs of our members.

Providing sales and service expertise to inform members of new products/services and changes to existing products/services.

Answering telephone inquiries.

Providing members access into safety deposit boxes.

End of day processing and balancing to be completed in a timely manner as per established procedures.





Performing other related duties as assigned.

What are we looking for?

A secondary school diploma with academic emphasis

1 year post‑secondary education

Up to 1 year of work experience in a sales and service position

Ideally, you are a adaptable, collaborative team player with:

Keyboarding skills of 40 wpm and computer terminology are required, in addition to proficiency with Windows products such as Outlook, Word, and Excel applications.

Excellent communication skills and the ability to articulate in a clear, concise manner is required to transfer information and understanding to members.

Effective listening skills to engage members in conversation to understand and identify their immediate financial needs, and provide resolution through sourcing information, matching an appropriate product/service and/or referring members to the appropriate individual to complete their request.

The ability to multitask with keyboarding and internet/computer navigation skills for searching on‑line client data and product information while simultaneously conversing with the member is essential to ensure that members receive excellent member service.

Interviewing skills and the ability to ask probing questions are required,



as well as having the flexibility to adapt to each request and move between a variety of member concerns/questions/requests.

If you’re an approachable problem solver who embraces self‑development and life‑long learning, you’ll be a great fit with us.

Who are we?
Established in 1946, Coastal Community Credit Union puts people's needs first and invests in communities across Vancouver Island, the Discovery and Gulf Islands, and in North Central BC.

We are a member‑owned cooperative and a growing organization with $5.6 billion in assets under management. We help improve the financial health of over 110,000 members as well as insurance and wealth clients through our 32 branches, 19 insurance offices, our business centres, and a wide range of online and digital services.

We believe in making meaningful contributions to the communities we call home through grants, education awards, sponsorships, and fundraising.

We are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense of belonging for all.

Part Time Role Range (Hourly Wage) – $25.54 to $30.19

We welcome existing MSR2 employees to apply internally for this role and your current wage range would be applicable.

The wage ranges provided are based on the Union collective agreement.

We would love to hear from you if this role resonates with your passion and skills.

Locations
Discovery Harbour Branch
Campbell River, BC V9W 8C9, CAN

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📌 Member Service Representative 1 - Union (British Columbia)
🏢 Coastal Community Credit Union
📍 British Columbia