Overview
Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services, allowing customers to access government‑related transactions and documents—such as driver’s license renewals and health card applications—within the familiar workplace of a Staples store. The Customer Support Specialist is directly employed by Staples Canada while working with ServiceOntario systems and processes.

Responsibilities

Provide knowledgeable, consistent, and respectful service to all customers.

Clearly communicate service details, fees, and eligibility, and de‑escalate concerns with empathy, involving leadership when needed.

Refer and warm‑transfer customers to other departments or stakeholders and promote store‑wide offerings.

Maintain brand standards and perform merchandising tasks in the ServiceOntario lobby and offer promotional coupons when applicable.

Complete Ground Control activities to ensure lobby readiness and customer satisfaction.

Share knowledge and support team members through peer learning and training of new associates.

Participate in store huddles, meetings, and complete all required training (including ServiceOntario modules).

Adhere to all health and safety, asset protection, privacy, and policy protocols.

Ensure customer data is handled securely and in compliance with privacy standards.

Qualifications





1–2 years of prior customer service experience.

Ability to communicate with customers effectively using a variety of mediums.

Ability to plan, organize, and prioritize to serve customers in a fast‑paced environment.

Ability to work effectively with ongoing distractions.

Attention to detail to ensure data and transaction accuracy.

Proficiency with software such as Microsoft Office, database programs, and the Internet to access and retrieve information, prepare correspondence and reports, and conduct research.

Bilingualism in English/French (preferred).

Additional Information

Background check (Backcheck) will be required.

Minimum age of 18 at the time of hire.

Position is based in a retail store environment and includes working a variety of shifts, including evenings and Saturdays.

Role requires regular computer use for extended periods throughout the workday.

Benefits

Associate discount

Health and dental benefits

RRSP/DPSP

Performance bonuses

Learning and development programs

And more

EEO Statement
Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value, and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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📌 Service Ontario - Customer Support Specialist (Part-time)
🏢 Staples Canada
📍 Ontario