Kidz Kare is a one-stop resource to support parents on their journey in raising healthy, happy and knowledgeable individuals.

We are looking for a level 1 internal customer-oriented service representative to act as a liaison, provide service information and resolve any emerging problems that our clients might face with accuracy and efficiency. The objective is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities:
Monitor and manage daily attendance
Level 1 support inquiries
KPI Data collection
Effectively manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Complete tours of the centre with new families interested in enrolling
Support classrooms and Front office team as needed
Generate and track sales leads
Other duties as requested





Requirements:
Previous Customer Service Experience
Robust phone and listening skills
Strong computer skills
Personable and ability to adapt/respond to different types of clients
Excellent communication skills
Organized and dependable
Ability to multi-task and prioritize
Outstanding time-management skills
Familiarity with Microsoft Office
Familiarity with CRM systems and practices

Above & Beyond:
Knowledge in Early Childhood Education
Experience with children under 6 years old
Worked in a childcare setting
Previous administration role at any school at any age level

Job Types: Full time, Permanent Pay: $20.00-$22.00 per hour

Benefits
Company events
Dental care
Extended health care
Life insurance
On-site parking
Vision care

Versatile language requirement:
French not required

Ability to commute/relocate:
Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):
Do you have at least 2 doses of the Covid-19 Vaccine?

Experience:
Administrative: 2 years (required)

Language:
English (required)

Work Location: In person

📌 Customer Care Representative Toronto (Canada)
🏢 Kidz Kare
📍 Canada