Title: Collection Agent

Duration: 12 Months

Location: Gatineau, QC (Hybrid Model (3 days onsite Mon, Tues and Thurs / remote Wed and Fri)

Schedule: 8:30 AM – 4:30 PM

Pay Rate: $29.02/hr

Summary

:

The collection agent is responsible for following up with clients with outstanding balances, responding to inquiries, and negotiating payment arrangements.

Your main responsibilities would be:
Initiate collections calls and negotiate payment agreements with clients, while always ensuring skilled customer service
Monitor accounts for outstanding commitments
Maintain client account records to ensure information is accurate and current
Work closely with colleagues in managing the closing of meters for non-payment, fraud, accounts transferred to collection agency, etc.
Applies collection policies, procedures and best practices at all times
All other related tasks related to Credit and Collections

Requirements And Qualifications:




A High School Diploma or Equivalent.
A minimum of 3 years of experience in collecting accounts receivable will be considered an asset.
Must be fluent in French. As this person will frequently interact with colleagues, stakeholders, and customers who do not speak French, excellent oral and written knowledge of English is required.
Excellent Oral and Written Communication
Ability to Negotiate
Resourceful and Solution-Oriented
Team Player
Demonstrated Qualified Rigor
Have Positive Organizational
Analytical Capacity
Ability To Perform Multiple Tasks Simultaneously
Excellent Knowledge of MS Office Suite
Knowledge of the Rules Regarding Collection And Access To Information Legislation And Privacy Will Be Considered An Asset

📌 Collections Specialist Gatineau
🏢 SPECTRAFORCE
📍 Gatineau