As one of Canada’s fastest-growing home service companies, Home Service Solutions is seeking a call center representative to help facilitate the growth of our team. This role is for people who enjoy speaking with customers, are comfortable with outbound sales, and are proficient with computers, admin duties, and data entry.

Our Call Centre Representatives answer inbound calls to assist with questions or requests from clients. They also make a large amount of outbound sales calls daily. The right representitive will help resolve any problems the customer or fellow teammates may have.

Our call center reps also need to have experience with excel and a general understanding of how to naviagte basic company CRM's. As a voice of the company you would need to have excellent communication skills and be comfortable working in a fast pace enviroment.

What Does The Call Centre Representative do?
Sell services over the phone
Interact with customers via phone, email, online chat, in-person, social media
Resolve customer problems and complaints
Respond to questions
Receive payments
Setup and resolve problems with customer accounts
Handle inquiries about services
Verify customers through our CRM
Direct unresolved issues to a different department if needed




Communicate and coordinate effectively with internal departments
Provide customers with information on any open orders and invoices
Maintain customer database
Follow company processes accurately and efficiently
Scheduling installations
Administrative tasks using excel and other software programs

Education, Experience, and Language:
High school diploma or equivalent
Experience in customer service
Call center experience

Work Conditions:
Office Environment

We provide:
Training
Opportunities for advancement
Monthly financial bonuses for additional compensation

While we thank all candidates for their interest, only those who most closely match our requirements will be contacted. Job Type: Full time, Hourly Wage

Job Type: Full time

Pay: $18.00-$19.00 per hour

Perks
Casual dress
Dental care
On-site parking
Vision care
Work from home

Flexible language requirement:
French not required

Ability to commute/relocate:
Waterloo, ON N2V 2C9: reliably commute or plan to relocate before starting work (required)

Experience:
Customer service: 1 year (preferred)

Language:
English (required)

Work Location: In person

📌 Call Centre Representative Waterloo
🏢 Home Service Solutions
📍 Waterloo