The salary range for this position is CAD $29.75/hr - $31.64/hr. The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. Testing may be required. A criminal record check may be required.

Overview
Crosstown Clinic is now accepting applications for Clinic Assistants/Support Workers to join their harm reduction‑driven team. Crosstown is the first clinic in North America to offer medical‑grade heroin (diacetylmorphine) and the legal analgesic hydromorphone within a supervised clinical setting to chronic substance‑use patients, supported by an on‑site pharmacy and an interdisciplinary care team composed of doctors, nurses, social workers and substance‑use disorder counsellors. We also offer life‑skills counselling, housing referrals and direction to legal assistance.

Responsibilities

Reporting to the Clinical Supervisor, provide assistance to clients and staff in a mental health/addictions clinic setting by observing, monitoring and reporting changes in behaviour or physical status, performing security duties for the site and performing clerical functions such as scheduling and registering clients, reception, maintaining related databases, and ordering and maintaining equipment and supplies.

Client Interaction & Support: provide reception and client intake services, establish rapport with clients, escort them to treatment rooms or appointments, monitor their physical and cognitive status post‑treatment, and assist in diffusing conflicts or managing challenging behaviours.

Administrative Duties: perform clerical tasks such as scheduling and confirming appointments, entering and maintaining client information in databases, organizing clinic files, and compiling basic data for quality improvement initiatives.





Clinic Maintenance & Supply Management: maintain treatment rooms, monitor and replenish clinic supplies, and ensure the clinic environment is organised, clean, and adequately stocked with harm reduction materials.

Safety & Emergency Response: assist with site security, manage emergency situations (e.g., performing CPR or notifying emergency services), and handle tasks such as transporting biological materials and monitoring the safety of clients and the clinic environment.

Other related duties as assigned, including escorting clients to and from appointments, running errands, providing general information and literature, ordering health promotion materials, maintaining filing systems, and participating in quality improvement meetings.

Education and Experience

Grade 12, completion of Community Support Worker, Addictions Counselling Skills or Mental Health Worker Certificate plus one (1) year of recent related experience or an equivalent combination of education, training and experience.

Completion of certificates in CPR and First Aid.

Skills and Abilities

Ability to communicate effectively, both verbally and in writing.

Ability to work independently and in cooperation with others.

Ability to operate related equipment.

Ability to organise and prioritise.

Ability to establish and maintain rapport with clients.

Ability to observe and recognise changes in clients.

Knowledge of addiction/drug abuse and harm reduction.

Ability to handle and diffuse conflict.

Benefits

A comprehensive health advantages package including dental, vision, and life insurance as well as pension.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site are located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil‑Waututh) Nations.

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📌 Clinic Assistant/Support Worker, Crosstown Clinic (British Columbia)
🏢 Providence Health Care
📍 British Columbia