General Purpose
This position is 30-35 hours/week, rotating days and evenings and weekends. The Front Desk Clerk is a highly visible, student-focused role that supports customer service, student engagement, residence processes, marketing initiatives, and campus safety at the Ridgetown Campus. This position blends administrative expertise, social media skills, student support responsibilities and front‑line access control for the residence building to help create a welcoming, secure, and well‑organized campus experience.

Duties and Responsibilities

Serve as the first point of contact for students, staff, and visitors, process key requests, guest sign‑in, mail, and financial transactions.

Create and manage social media content, design promotional materials, and oversee residence publications.

Provide accurate campus information, connect students with appropriate resources, and support engagement initiatives.

Oversee StarRez applications, room assignments, special accommodations, and liaise with students and departments.

Manage emergency and non‑emergency calls, dispatch resources, document incidents,



and control building access.

Requirements

One‑year college diploma in a relevant field preferred and one year of experience, or an equivalent combination of education and experience.

Strong crisis management, organization, and communication skills.

Proficiency with Microsoft Office, StarRez, Adobe, Canva, and social media platforms.

Ability to work independently, multitask, and adapt to changing priorities.

Preferred Qualifications

First Aid, CPR, and AED certification.

Experience in residence admissions, housing, or student affairs.

Knowledge of access control systems, emergency response, and dispatch operations.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

#J-18808-Ljbffr

📌 Front Desk Clerk (Ontario)
🏢 University of Guelph
📍 Ontario