PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for!
Position Customer Service Representative in Sept-Iles, QC (base).
Duties and Responsibilities Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
Responsible for the protected movement of our passengers to and from our aircraft and provide any extra assistance when required.
Provide outstanding customer service to our customers.
Work with the PAL Airlines team on developing new Customer Service initiatives and ideas.
Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.




Work closely with all departments of PAL Airlines to ensure our customers experience is an enjoyable one from origin to destination.
Other duties as assigned.
Qualifications Minimum of 1 year experience in providing customer service in a fast-paced environment.
Fluently speak both English and French.
Exceptional customer service skills.
Excellent written and oral communication skills and excellent problem-solving skills as this position requires on-spot decision making.
Able to work independently and in a team environment.
Application Process Applications will be accepted on an ongoing basis.
Only those candidates selected for an interview will be contacted. Thank you!
Commitment to Inclusivity PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

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📌 Customer Service Representative (Quebec City)
🏢 PAL Airlines
📍 Quebec City