Work Location Saint-Laurent, Quebec, Canada
Hours 37.5 hours per week
Line of Business Personal & Commercial Banking
Pay Details 45,700 – 61,000 CAD annually
Compensation Overview TD offers fair and equitable compensation opportunities that grow with the employee’s experience and performance. The base pay may vary based on skills, experience, job‑related knowledge, geographic location and other business needs.
Job Description We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including recent accounts, investment advice and banking solutions.
Typical Day Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking
Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Participate in the timely and accurate completion of business processes and procedures
Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD’s Code of Conduct and Ethics
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives




Job Requirements High School diploma and/or 1+ years of relevant experience
Investment Funds Canada (IFC) or equivalent certified within 90 days of start date
Post‑Secondary or Undergraduate degree (in related field) preferred
Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
Knowledge of banking solutions and processes to advise customers
A self‑starter who works independently in a dynamic work workplace through strong administration, organizational, planning and time‑management skills
A dynamic, diligent, effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities
A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, effective manner
Benefits & Rewards Our Total Rewards package includes a base salary, variable compensation and key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Training & Onboarding Training and onboarding sessions are provided to ensure you have everything you need to succeed in the new role.
Interview Process Candidates will be contacted to schedule an interview. Outcomes are communicated via email or phone call.
Accommodation Your accessibility is key to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help remove barriers throughout the interview process.
Language Requirement (Quebec only) Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.

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📌 Personal Banking Associate - Saint-Laurent (Place Vertu / Full Time) (Quebec City)
🏢 TD
📍 Quebec City