Enhance applicant support as a Driver Examination Customer Service Agent with Serco Canada Inc. Your proficiency in customer service will be key to assisting with Ontario Driver's Licence applications and evaluations.

In this critical role, you will assess documentation and eligibility, conduct tests, and maintain compliance with regulations. With a high school diploma and two years of customer service experience, you'll demonstrate professionalism while managing applicant interactions. Committed to safety, you'll ensure a secure working environment at the DriveTest Centre.

Key Responsibilities:
• Evaluate documents to determine driver licence eligibility
• Schedule and administer road tests and knowledge assessments




• Provide clear guidance throughout the licensing process
• Collect fees and handle sensitive applicant information
• Report and resolve any issues on driver records

Requirements:
• Completion of Customer Service Agent training mandatory
• Valid Ontario Class G driver’s licence required
• Minimum two years' experience in customer service
• Understanding of the Highway Traffic Act essential
• Solid decision-making and stress management skills

Become a key player in delivering high-quality service as part of the Serco Canada team.
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📌 Driver Examination Customer Service Agent (Ontario)
🏢 Serco
📍 Ontario