ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Provide general overall facility management services, including continuous monitoring of regional facilities

Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery

Follow up with clients to ensure customer satisfaction

Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action

Remain knowledgeable regarding all operational aspects of building systems

Coordinate with outside contractors for the service and repairs of equipment

Follow protocol for effective building-specific maintenance and safety procedures

Maintain on-going communication with contractors, client, and team

Assist with site inspection within the assigned building portfolio

Create work orders and assign work orders to the maintenance staff, subcontractors, and vendors

Report on open and closed work orders and check the status of open work orders with the assigned party

Request, review, and submit work orders, bids, and proposals from vendors

Verify final invoice pricing and process payments in a timely manner

Assist in the monitoring and assessment of vendor performance

Train vendors on work order and billing procedures

Manage complex work orders such as environmental issues and disaster recovery

Manage service and performance of vendors and landlords for timely completion of jobs

Create and record appropriate written communication between all parties

Schedule and document maintenance and repairs on building equipment

Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates





Provide process and procedures training and direction to new associates

Coordinate special events in support of client

Assist with measuring and reporting key performance indicators against service level agreements

Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

KEY COMPETENCIES

Communication Proficiency (oral and written)

Customer Focus

Initiative

Sense of Urgency

Multi-Tasking

Time Management Skills

Team Orientation

IMPORTANT EDUCATION

High school diploma or a General Equivalency Diploma (GED) required

Associates or Bachelors degree in facilities management, building, business or other related field preferred

KEY EXPERIENCE

A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity

Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications

Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes





Proficient in understanding management agreements and contract language

Working knowledge of computer software programs and base building systems

Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)

Demonstrated ability to exercise good judgment

Excellent interpersonal skills

Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekends

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.

Compensation
$38-43/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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📌 Assistant Facility Manager (Manitoba)
🏢 Insight Global
📍 Manitoba