Elevate guest experiences at Mission Hill Family Estate as an Assistant Guest Experience Manager. This full time, in office role enhances hospitality through leadership, communication, and operational excellence. As the Assistant Guest Experience Manager, you will lead day-to-day operations, embodying Mission Hill’s commitment to premium hospitality.

You'll coach and develop team members, manage scheduling and payroll, and ensure smooth operational operations at the Boutique and Tasting Room. Work collaboratively with various departments to deliver unique experiences for guests. Key Responsibilities:
Lead on-floor operations and team communication
Manage employee schedules aligned with guest demand
Oversee reservation details and special requests
Coach and develop staff through training and feedback
Partner cross-functionally to enhance guest experiences Requirements:
5+ years in hospitality or guest experience roles
Experience with team leadership and coaching
Robust communication and problem-solving skills
Familiarity with CRM and reporting systems
Serving It Right certification or ability to obtain Make a lasting impact on guest service at Mission Hill Family Estate.

📌 Assistant Guest Experience Manager At Mission Hill Kelowna (Canada)
🏢 The Mark Anthony Group
📍 Canada