Take on the role of Desktop Information Generalist, providing vital Level 1, 2 & 3 helpdesk support in our corporate and site environments. Your skills will help enhance workplace efficiency. As a key member of our IT support team, you will be responsible for delivering top-notch desktop support to both corporate and site-based employees.

Your expertise will involve managing service desk tickets, conducting installations, and ensuring minimal downtime for operations. Effective communication with stakeholders is crucial to keep everyone updated on issue resolutions. Key Responsibilities:

- Manage helpdesk support across various levels
- Ensure timely updates on service desk tickets
- Install and configure necessary software and hardware
- Conduct training sessions for staff using IT systems
- Maintain high standards of IT housekeeping and security Requirements:
- Experience in technical support and helpdesk roles
- Robust understanding of desktop systems and networks
- Ability to communicate effectively with users
- Commitment to safety and compliance with policies
- Organized and punctual in handling tasks Enhance your IT career and make an impact as a Desktop Information Generalist.

📌 Level 1, 2 & 3 IT Support Specialist (Ottawa)
🏢 Silver Lake Resources
📍 Ottawa