Job Type: Full-Time

Annual Salary: $55,281/annual

We Provide:

Full benefits package for full-time employees

Retirement savings plan

Exciting, supportive and fun work environment

Family and friends discounts on travel, tech, food, beverage, and fitness

Development and training opportunities

Key Responsibilities

Protect company assets by observing the activities of employees and customers via surveillance cameras.

Review video footage on cases of patron/internal control disputes.

Complete daily activity report and note any pertinent facts.

Monitor recording equipment and check equipment operation.

Provide work direction and supervision to agents.

Recommend personnel for hire, termination, and disciplinary action.

Conduct routine training on casino operations and equipment.

Assign and apportion work to be done among team members.

Plan work processes and determine effective techniques or processes to be used by team members in the course of business.

Supervise and manage the work processes or procedures of team members.

Understand and adhere to disciplinary policies including but not limited to counselling team members and the use of progressive discipline to modify poor performance.

Address and manage complaints, grievances or concerns from team members.

What You Bring





Minimum two years of supervisory experience in casino/hospitality industry preferred.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Able to write routine reports and correspondence.

Comfortable speaking before guests or staff.

Reliability, diligence, and a high level of integrity.

Self-motivated and contribute positively to a team environment.

Are meticulous in all areas of your duties.

Confidence in your judgement and ability to write findings clearly.

Benefit from working flexible schedule, evenings, and weekends.

Experience using surveillance equipment and software is an asset.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team‑Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier‑free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.

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📌 Surveillance Supervisor (Alberta)
🏢 Starlight Casino
📍 Alberta