Program Assistant – Temporary (6 Months)
Location: Burlington / Oakville / Milton.

Hours: 8am-4pm / 8:30am-4:30pm (Average 75 hours bi-weekly).

Wages: $19.15 - $29.12 per hour (Dependent on experience).

Position Summary
The Program Assistant – Halton Assisted Living Program (PA-HALP) is an administrative resource providing general clerical and administrative support to a Community Support Services program. The PA-HALP is responsible for data entry, collection of data, completing audits, running reports, internal customer service, and other administrative tasks as needed. The PA-HALP is also responsible for assisting in the scheduling of clinical staff, time‑sheet processing, and being the first point of contact for clinical staff inquiries. Additional responsibilities may include organization of events, ordering equipment/supplies, or participating on committees. The PA-HALP assists the Supervisor – HALP and the Manager – HALP in the successful day‑to‑day operation of the program.

Core Duties and Responsibilities

Performing general clerical functions (typing, filing, copying, faxing, correlating etc.)

Transferring information from various sources into computer software (e.g., Excel)

Using software to run reports and generate information as requested

Preparing letters, notices, and other general documents for use in the Program

Entering data into pre‑established templates, spreadsheets and other forms

Generating new reports, summaries, lists and forms as needed

Assisting with scheduling of field staff hours

Fielding clinical staff calls regarding scheduling, relaying scheduling information to Supervisor or Manager

Assisting with the data entry function as related to payroll information at the program level

Assisting with program documentation, file management, mail and/or deliveries





Working with team members to find continuous improvement initiatives and actions, making suggestions and offering team input

Assisting other staff members in the execution of their duties as required

Assisting with various program audits and surveys (hand hygiene audits, client chart audits, client satisfaction survey, etc.)

Travelling between three sites within Halton Region (Milton, Oakville and Burlington) and to head office

Ordering program supplies, as directed by the program Manager or Supervisor

Participating in program discussions, working groups, committees or other cooperative activities

Following standard program procedures

Participating in special projects

Other duties as required or requested

Troubleshoot patient and staff issues as it relates to scheduling as needed

Core Competencies

Regularly demonstrates our mission, vision and values:

Support compassionate care, faith and diversity

Deliver quality care, pursue and share knowledge, respect diversity, remain faithful

Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry

Ability to work cooperatively with others; sharing information and utilizing the information from others

Actively promotes a healthy, supportive and inclusive work workplace

Proactively contributes to initiatives, supporting and encouraging positive change

Ability to demonstrate effective decision making within the scope of the role

Skilled at thinking about creative solutions to everyday problems





Solid team‑based approach to everyday work activities

Good communication skills both verbal and written, with an excellent customer service mindset

Positive and professional, with a “can do” attitude

Willingness to regularly go the extra mile and actively support co‑workers

Ability to follow direction and listen to instruction

Proven ability to be detail oriented

Maintaining ongoing compliance to corporate policies and procedures, health and safety regulations, and relevant external standards

Participating in both internal and external training requirements

Participating in quality improvement initiatives

Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of all electronic medical record systems used (including but not limited to Procura and HPG)

Qualifications

Medical Terminology Diploma, preferred

1+ year previous administrative related experience, required

Proficient Understanding of Microsoft 365 and Excel software, required

Previous experience working in a similar PA role, or a non‑profit environment, an asset

Previous scheduling or payroll experience, an asset

Equal Opportunity Employer
St. Joseph’s Home Care is an equal opportunity employer, committed to equity, inclusiveness, and diversity across all our programs, practices, facilities, and team. AI is not used in our recruitment processes for the selection of candidates. If you require any accommodations during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to arrange this in advance.

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📌 Program Assistant - Halton Programs (Ontario)
🏢 St. Joseph’s Home Care
📍 Ontario