Peninsula is the global leader in HR and Health & Safety consultancy and software, supporting over 140,000 businesses worldwide. With more than 40 years of experience and offices across Canada, the UK, Australia, and New Zealand, we help business owners stay compliant, protect their people, and grow with confidence.
In Canada, our growth has been nothing short of exceptional. In just 8 years, Peninsula Canada has become the leading provider of HR & OHS solutions, now supporting over 6,500 Canadian businesses nationwide. We are also proud to be Outstanding Place To Work® Certified, reflecting our commitment to our people, culture, and career development.
The Role As a Customer Solutions Account Manager, you will play a critical role in protecting and strengthening client relationships. You will be the primary point of contact for clients who may be at risk of leaving, focusing on retention, loyalty, and long-term satisfaction.
This role is ideal for someone who excels at problem-solving, communication, and de-escalation, and who takes pride in delivering exceptional client experiences. Your ability to understand concerns, manage objections, and provide effective, retention-focused solutions will be key to your success. This is an office based position. This is an existing vacancy.
What You’ll Be Doing Deliver a consistent, high-quality client experience with a strong focus on loyalty and retention
Act as the primary point of resolution for client concerns, objections, and retention-related inquiries
Manage client communications (verbal and written) in line with established complaints and retention procedures
Conduct proactive and reactive follow-up calls to gather feedback, reinforce value, and improve satisfaction
Collaborate with internal teams to thoroughly investigate issues and deliver retention-focused outcomes
Resolve client matters efficiently while maintaining a long-term relationship mindset
Escalate compliance-related matters to the Compliance team when required




Identify cases requiring escalation to Collections and ensure a smooth handover
Maintain professionalism, empathy, and courtesy in all client interactions
This role may evolve over time, and additional responsibilities may be assigned to support business and departmental objectives.
What You Bring to the Team Exceptional communication skills, both written and verbal
Strong attention to detail and the ability to thrive in a fast-paced workplace
Ability to work independently while also contributing effectively to a team
Proficiency with Microsoft Office (Excel reporting skills required) and Salesforce
A proactive, solution-oriented mindset with the ability to handle pressure confidently
Education & Experience Minimum 2 years of experience in a client retention or client satisfaction role
Proven experience in client services, negotiations, and escalation management
Telecommunications retention experience is strongly preferred
Previous Salesforce experience is considered an asset
Monday to Friday role; shifts vary based on business needs (typically between 8:30am and 8:30pm)
What’s in It for You Base salary: $55,000 – $60,000 per year
15 days paid vacation + statutory holidays
Extra day off for your birthday
Clear career development and progression plan
Employee Assistance Program (EAP)
RRSP matching program
Supportive leadership team
A collaborative, inclusive, and Outstanding Place To Work® Certified culture
Ready to Take the Next Step? If you’re ambitious, competitive, and ready to build a highly rewarding sales career with a global market leader, we want to hear from you.
Apply now and become part of Peninsula Canada’s exciting growth journey.
Peninsula Canada is committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals and will provide reasonable accommodations throughout the recruitment and selection process. If you require accommodation at any stage of the application process, please let us know and we will work with you to meet your needs.

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📌 Customer Solutions Account Manager (Retention & Loyalty) (Ontario)
🏢 Peninsula Canada
📍 Ontario