Job Description
Reports to: Store Manager

Department: Operations

Join our team to achieve your full career potential!

Role Summary
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers.

Critical Functions
Customer Service

Provides exemplary customer service by following the Laura Canada service standards.

Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.

Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, current arrivals, location of merchandise, and fashion trends.

Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.

Promotes the website, store CRM, loyalty program, and marketing initiatives/events in place.

Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. sales, refunds, Ship to Home, etc.), as required.

Additional Responsibilities

Consistently maintains Laura Canada’s visual presentation,



housekeeping, and Health and Safety standards.

Completes all assigned administrative functions with accuracy and in a timely manner.

Supports store initiatives as directed.

Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).

Requirements

Experience in a retail environment preferred

Excellent communication and interpersonal skills

Conducts oneself in a professional manner.

Open to feedback and implements change in a timely manner.

Demonstrates initiative on an ongoing basis.

Positive attitude and confident

Passion to keep learning, growing and adapting

Working Conditions and Environment

Flexible to the hours of the business

Minimum of 3 shifts per week (minimum 3-hour shift)

Participates in inventory twice per year, all training sessions and staff meetings.

Works in a standing/walking position.

Lifts approximately 20-30 lbs of product/boxes, as required.

Uses ladders as required.

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📌 Sales Associate (Ontario)
🏢 Melanie Lyne
📍 Ontario