Enhance customer experiences at Indigo as a Bilingual Online Billing and Support Agent. Provide exceptional support by managing billing inquiries and resolving order-related issues efficiently through email and phone.

Your role will include addressing customer concerns with a focus on accuracy and service excellence. A solid background in customer service, combined with bilingual communication skills in French and English, will set you apart. You will investigate fraud, execute refunds, and ensure high-quality interactions.

Key Responsibilities:
• Provide bilingual customer support through phone and email
• Investigate and rectify fraudulent activities
• Handle billing inquiries, chargebacks, and refunds
• Collaborate with various departments for order resolutions
• Ensure high efficiency and quality in task completion

Requirements:
• Secondary School Diploma required
• Minimum 2 years in Customer Service
• Fluent in English and French, both written and verbal
• Excellent organizational and detail-oriented skills
• Previous call centre experience is a plus

Use your bilingual talents to support Indigo's dedication to customer satisfaction and service quality.
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📌 Online Support Agent - Bilingual at Indigo (Ontario)
🏢 Indigo
📍 Ontario