Required Experience
8+ years of experience in Solution Design, Cloud Integration, or Contact Center technologies.
Solid hands-on experience with Amazon Connect.
Expertise in AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM, and REST APIs.
Experience with IVR development, contact center modernization, and enterprise integrations.
Robust understanding of cloud architecture, security, scalability, and integration patterns.
Excellent stakeholder management and communication skills.

Key Responsibilities
Design and implement end-to-end Amazon Connect contact center and IVR solutions.
Build integrations with enterprise applications, APIs, and CIAM/authentication services.
Develop Agentic AI capabilities using AWS-native services.
Collaborate with architects, business stakeholders, and delivery teams to deliver secure and scalable solutions.
Support migration, testing, deployment, and production readiness.
Provide technical leadership, troubleshooting, and knowledge transfer to engineering teams.

Preferred Skills
Experience with Amazon Lex, Amazon Bedrock, Agentic AI, and conversational AI.
Banking or financial services domain experience.
AWS Certifications (preferred).

📌 Aws Solution Designer Toronto
🏢 Ju0026M Group
📍 Toronto