Job Title & Location
Customer Administrator, Epsom/WFH

Salary & Benefits
To £29,000 + bonus + pension + benefits package

Working Hours & Schedule
Working week is 3 days office, 2 days WFH. Training period 100% office based.

Role Snapshot
Dealing with all areas of administration relating to mortgages & savings products whilst also liaising with customers regarding queries or chasing for information. Role is approx. 80% admin and 20% customer liaison.

Company & Team
Our client is a highly regarded Financial Services company who base their customer services model on just that, 1st rate service as opposed to the hard sell. This role is set within a team of 13, the role being open purely due to an internal mover – another example of people developing within the business.

Responsibilities

Act as a trusted & empathetic point of contact for customers, ensuring every query & complex case is resolved efficiently, accurately & with care.

Manage all aspects of complex mortgage administration inc. Buy to Let, Transfer of Equity, Interest Only mortgages & mortgage arrears cases.





Handle sensitive cases such as deceased customer accounts, Powers of Attorney, and 3rd party authorities with compassion, professionalism & respect.

Manage centrally controlled reporting, ensuring accuracy, efficiency & effective results communication.

Assist in testing new products, system changes & processes.

Eventual involvement in coaching & training other team members.

Represent the team in meetings and working groups.

Qualifications

Customer service background or administration experience.

Ideally within Financial Services, Banking or Insurance.

Recent graduates also considered.

Good MS Office skills, eye for detail and the ability to work accurately within a fast‑paced environment.

Benefits & Progression
Salary is to £29,000 along with an annual bonus, good company advantages including pension & professional study sponsorship. The Customer Administrator role is a great opportunity for progression.

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📌 Customer Administrator (British Columbia)
🏢 ARCC CONSULTING
📍 British Columbia