Benefits + Specialists Position Summary: Working in an innovative environment and customer centric space, the Benefits + Specialists will develop a high level of knowledge of Medavie Blue Cross products and services in order to meet the needs of walk‑in traffic and answer inquiries professionally. With customers directly in front of you, you must at all times be professional, courteous and deliver exceptional customer service as the face of the company.
Responsibilities Working with the public providing superior front‑line customer service.
Educate members on self‑service platforms and guide them through digital channels.
Assess customer needs and address issues in a timely manner, including appropriate customer follow‑up.
Answer routine customer questions relating to policy and/or company products, providing guidance on their benefits.
Ask questions to determine details on claims submissions and customer inquiries or concerns.
Correspond with members via email pertaining to their benefits.
Meet team and corporate goals and objectives based on your performance and contribution to the team.
Handle sensitive issues to ensure customer satisfaction, while demonstrating empathy and creativity.
Support continuous improvement by actively seeking and identifying improvements to processes and services from clients’ perspective as well as from personal experience, sharing ideas with team, leaders and others as appropriate.
Other duties as assigned.
Qualifications Education: High school and one year post‑secondary diploma or equivalent.
Work Experience: Eighteen months or relevant experience,



at least 1 year in a position with face‑to‑face customer contact.
Other Qualifications: Highly effective listening skills to ascertain customers’ needs and determine appropriate action required for resolution; excellent verbal skills for explaining complex issues to customers; excellent written communication skills.
Computer Skills: Experience working in a PC setting with multiple software applications, including navigating between multiple applications and the internet; solid keyboarding skills and the ability to enter data with speed and precision.
Pay & Benefits Pay Range: 46,292 – 52,078 CAD. The base pay range may vary depending on the successful candidate or other relevant job‑related factors such as knowledge, skills, qualifications, experience and training. Eligible employees may participate in various performance‑based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.
Hours & Location Hours of work: 8:00am to 4:00pm, Monday to Friday, on‑site at our Kenmount Road location in St.John’s NL.
EEO & Accessibility We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we support you with accommodations or adjustments at any stage of the recruitment process. We are committed to ensuring recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

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📌 Benefits + Specialist (Newfoundland and Labrador)
🏢 Medavie
📍 Newfoundland and Labrador