Position Overview
Responsible for processing operational transactions and service requests accurately, efficiently, and in compliance with regulatory and service standards. Supports back-office operations by validating requests, resolving exceptions, and partnering with Advisors, internal teams, and vendors to ensure timely processing.

A key focus is also supporting the Bond Desk trade process, including trade reconciliation, validation, FCC file preparation, exception resolution, and accurate trade posting into Richardson Wealth systems.

Duties and Responsibilities

Process operational transactions, service requests, account updates, and related activities accurately and within established service level agreements, priorities, and deadlines.

Review incoming requests from Advisor teams to ensure documentation, approvals, and instructions are complete, accurate, and in good order prior to processing or submission to the clearing broker or vendor.

Validate, input, and update information across operational systems, ensuring data integrity and adherence to internal controls, procedures, and compliance requirements.

Identify and resolve processing exceptions, discrepancies, or incomplete items by following up with Advisor teams, internal departments, and external partners as required.

Monitor assigned work queues, shared mailboxes, and operational dashboards to ensure timely completion of daily processing activities and escalation of aged or priority items.

Maintain accurate records of processing activities, decisions, follow-ups, and outstanding items in accordance with departmental standards.

Provide responsive and professional support to Advisor teams by answering operational processing questions, clarifying requirements, and guiding requests to resolution.





Adhere to documented procedures and contribute to continuous improvement by identifying processing gaps, recurring issues, and opportunities to improve accuracy, efficiency, and the Advisor experience.

Retrieve trade blotters, validate account and advisor authority details.

Resolving and processing exceptions, and works closely with Advisor teams, internal partners, and vendors to ensure timely completion of operational activities and strong service experience.

Support ad hoc operational initiatives, clean-up activities, testing, and project-related processing as required.

Qualifications

Team player, displays passion and an appropriate sense of urgency in completing tasks

Very thorough and detailed oriented

Ability to work independently with minimal guidance

Solid written and oral communication skills

Uses sound judgment and exercises strong decision‑making skills

Comfortable with technology including MS Office suite, web‑based platforms

Experience using Dataphile an asset but not required

Education & Experience

Minimum 1 year experience in financial services, preferably within brokerage or wealth management

Canadian Securities Course (CSC) completed preferred

Post secondary education in business or a related discipline, or an appropriate combination of education and experience required

Advantages
The expected annualized base salary range for this role is $50,000-$65,000.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, and the consideration of internal equity.

Richardson offers a competitive total rewards package in addition to the base pay, which includes a performance-based incentive plan, comprehensive health & dental benefits, a group RRSP matching plan and paid time off.

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📌 Operations Service Representative (Ontario)
🏢 Richardson Wealth
📍 Ontario